Venue Policies

The policies below are part of the commitment we take to honor the intimate, engaging relationship that fuels the power of live art.  If you have any questions about any of our policies, call us at 614.416.7625 or email us at info@shadowboxlive.org.

Effective March 15th, 2022, Shadowbox Live will no longer require masks, proof of vaccination, or a negative COVID-19 test for admission to any performance.

 

If you are late for a performance, our box office will seat you as soon as possible. The House Manager reserves the right to delay entry at a time that may be disruptive to the performance.

Our performance venues offer food and drink service before every show and during intermission. Anyone who orders beer or alcohol will be asked to show valid ID.

Outside food and drink is restricted. Corkage and Slicing fees are available for select items. For more information, email events@shadowboxlive.org.

When the show begins, refrain from loud talking and mobile device use. Our art is a shared expression of joy based on a mutual respect between the actor and the audience and demands your attention. Check messages and resume your table conversations at intermission and after the show.

Photographing or recording your favorite moments of any show – with no flashes or lighting – is permitted.

When you select your moments, consider the community of actors, technicians, and fellow audience members in the house and avoid using bright screens for long periods of time.

Tickets can be exchanged for any other available Shadowbox Live performance at the same ticket price.  If you wish to exchange your ticket for a showtime at higher price, the value of your current ticket may be applied.  To discuss your exchange options, call the Box Office at 614.416.7625 or email boxoffice@shadowboxlive.org

To provide a safe space where live art can be shared joyfully by all, the possession of firearms or dangerous weapons of any type (including, but not limited to explosives and knives), concealed or unconcealed, is prohibited. Anyone found in possession of these items will be asked to immediately leave the premises.
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